DesignScan Support Forum

I can’t login! Help!

2014-06-23T16:29:20Z

You will need to enter the password that you have set up for your account. Click on "Forgot your password?" on this page.

If you're still unable to log in, please contact our support team.

I have a technical problem or support issue I need resolved, who do I email?

2014-06-23T16:21:09Z

The best way to get in touch with us is to visit our support center.

Public profile

2014-06-20T10:55:02Z

Yes and no:
- You have a profile page, but only viewable by members (secure). Not to the public.
- In case of “DesignScaned members” the only public spot is our vote section.

Change password, username, screen name

2014-04-28T14:57:30Z

- Passwords can be changed when you login into your DashBoard. Under "My Account" -> edit settings.

- If you forgot your password? You may request your password at /signup.

- Username, email address, can't be changed. It's connected to your payment. If you really need to, contact us at /support/mail

Credits as guest

2014-04-28T14:51:16Z

Voting is connected to your IP address. If you signup with the same IP you voted with, all previous credits will be added to your account.

Security

2014-04-28T14:48:43Z

We use a 2048 bits secure connection, from Comodo secure, for our signup section and dashboard (members section).

Payments

2014-04-28T14:46:28Z

Currently we use PayPal as our payment processor. Other options will be added in the near future.